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About
us
How to order
Privacy policy
Shipping information
Payment information
Returns information
General information
About
us
Thank
you for visiting Gendan Direct.
We are the main retail sales division of Gendan
Limited, a UK-based company specialising in innovative
and high-tech car accessories. We are located in Swansea,
South Wales.
We are a small, but fast growing internet-based division providing
innovative accessories for your car. We aim to bring you products
that are slightly unusual and that you might not find in your
local car spares shop.
Good value, fast
service
We pride ourselves in offering an ever-expanding choice at
good value, and in ensuring that products reach you quickly.
How often do you order from mail-order or internet companies,
only to find that your products will take 28 days to arrive?
If products are in stock, they normally leave us on the same
working day by first class post.
We also don't try to hide any postage/packaging costs from
you, as many websites do - all of our product pages show the
price you pay including delivery and VAT. There will
be no surprise extras to pay when you place your order. We
also do not add any credit/debit card surcharges.
Ordering from
us
As we are a mail-order and internet business, we are set up
to accept orders online or by phone. We don't yet have a showroom
or sales premises.
If you are concerned about ordering online, or would feel
happier talking to one of us before placing an order, please
call us on any weekday between 9:30am and 5:30pm. You can
reach us on 01792 588002.
Our team
We are not a large team, but we collectively have a great
deal of business experience. We all work together to ensure
that we maintain a high level of service to our customers.
This means that we will all get involved in all aspects of
the business.
Any one of us might answer the phone if you call - including
the Company Directors! We'll always be happy to help.
How to order
You
can order from us by any of the following means:
| Online |
You
can browse our product pages, email us any questions you
have about our products, add products to your basket and
buy directly from our website. We accept online credit
and debit card payments through our secure server. |
| Telephone |
You
can call us between 9:30am and 5:30pm UK time to place
your order. |
| Fax
or post |
Using
our website, you can generate a printable order form.
When you have printed the form, you complete your credit
or debit card details. You can then fax or post it to
us. We can also accept cheque orders by post. |
We
aim to process all orders within one working day of receipt.
Privacy policy
Whether you buy from us, contact us with an enquiry or subscribe
to our mailing list, we will NOT sell or rent your details
to third parties.
We may contact you from time-to-time by email or post to provide
you with details of new products or services, with details
of special offers or with information we believe may be of
interest to you.
You may leave our mailing list at any time. On all mailings
from us, instructions will be provided on how to do this.
You may also contact our sales team to request that you are
removed from future mailings.
Shipping,
postage and packing
We
currently only ship goods to addresses in the United Kingdom.
Our
product prices include shipping to GB mainland addresses.
Deliveries to addresses outside of the mainland might incur
additonal charges. We will contact you to confirm any additional
shipping charges before processing your order.
We will normally send items by Royal Mail Special Delivery
or First Class Recorded Post, depending on the type
of product. As a general rule, orders below £60 will
be shipped by First Class Recorded Post. In all cases, a signature
is required on delivery.
We
reserve the right to alter the postage and packing costs on
any order - we will however notify you if we do so, before
processing your order.
Payment
information
We accept payments by the following methods:
- Credit
card or debit card. Online payments are processed securely
through our third-party payment provider. Card details are
encrypted using 128-bit SSL connections. (Please
note that as a fraud-reduction measure, we will ONLY ship
goods to the registered card billing address for credit/debit
card orders)
-
Cheque by post
- Bank
transfer
When
placing your order, you can elect the payment method to use.
If you do not wish to enter your payment card details online,
you can print the order form - this will allow you to complete
your payment details by hand and to post or fax your order
to us. Or simply give us a call on the number bove, and we'll
be happy to help.
Returns
information
General
Returns can only be made by prior agreement with Gendan Limited.
Any
product returned to us must be returned with all associated
items originally sent as part of the product and in the same
packaging, unless otherwise agreed with Gendan Limited.
You
should return any product to us via a suitably insured means
based on the value of the product. You should retain any receipt
confirming the return. If returned products are lost we will
not be liable for them.
Software
can only be returned if the seal on the product is completely
intact. The only exception to this is if the product is faulty
or misdescribed. Should this be the case, please contact us.
Unwanted
Goods
We are not obliged to accept the return of an unwanted good
unless covered by the Distance Selling Regulations. In that
instance, you will be required to notify us in writing within
7 working days after the date of delivery. The goods must
be returned in an unused and re-saleable condition within
7 days of our receipt of your cancellation. You will be responsible
for the cost of safe carriage back to us, or for informing
us to collect the goods at cost to you.
After
7 working days of the date of delivery, we are entitled to
accept returns at our discretion. Contact us to find out if
this is possible. Any goods returned will be unopened and
in a re-saleable condition, and will be subject to an administration
and handling fee of 20% of the invoice value. You will be
responsible for the cost of safe carriage back to us.
Postage
and packing costs are non-refundable.
Damaged,
Defective or Faulty Goods
Gendan Limited will repair or replace any product that has
failed in normal usage as long as the product has been used
as intended and does not, on examination, display any signs
of misuse.
Should
we attempt to repair the product and find that no inherent
manufacturing fault exists, we will return the product to
you and charge you 20% of the product's selling price to cover
the cost of the testing process.
If
you are dissatisfied with the quality of the goods or the
goods are damaged or wrongly supplied, you must give written
notice to Gendan Limited within 7 working days of delivery.
We will arrange as our option to refund or replace the goods.
Should
you need to return a product due to an error on our part we
will exchange or refund the product for you. We will also
refund any reasonable associated carriage costs.
General
information, including use of the website
We will not ship any goods until payment has been received
(and cleared) in full. We will also not charge your payment
card until we are shipping the goods.
Placing an order through this website does not guarantee that
goods will be dispatched and does not create a commitment
on our part (or yours) to complete the transaction. No payment
will be taken until an order is dispatched.
We do not guarantee that the prices quoted on the website
are correct. If you place an order and are shown an incorrect
price, we will contact you to inform you of the correct price.
We are not obliged to sell at the incorrect price.
Use of this website is at your own risk. We cannot be held
responsible for lost orders.
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